We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product's manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries. Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.
The Product Does Not Meet Your Needs
Non-Defective or Non-Damaged product return requests must be made within 7 working days from date of delivery. Delivered products must be unused, undamaged and contain all manufacturer’s accessories, use and care instructions and warranty cards. Products that do not meet these requirements may not be eligible for return or may be subject to a re-stocking fee in an amount representative of the condition of the product or its packaging. Any product that has been used cannot be returned. Refunds for products being returned will be issued after the product’s arrival back to Livingood’s and upon meeting the product return conditions listed above. Products that do not fit will incur additional return/re-delivery fees and may be subject to significant re-stock fees. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Without prior written consent by Livingood’s management, special order merchandise is not returnable and cannot be cancelled even if merchandise has not yet been delivered. Approved special order returns or cancellations are subject to a 25% restocking fee — even if not yet delivered — and will not be eligible for return if delivered, installed, or out of the box.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store's policies. Please contact us for a copy of our store's policies.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
Orders shipped via freight carrier outside of Georgia or South Carolina WILL NOT be charged sales tax. In-state orders (Georgia or South Carolina) will be charged sales tax applicable to the city and county of delivery.